1. Acceptance of Terms
By accessing or using the Vana Natural Healers website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Product and Service Sales
All products available for sale on the Vana Natural Healers website, including but not limited to plants, flowers, healing materials, and wellness services, are subject to availability. We reserve the right to limit quantities or discontinue products and services without prior notice.
3. Payment Terms
Payments must be made in full before the delivery of any products or services. Accepted payment methods include credit cards, PayPal, and bank transfers. By providing payment information, you confirm that you have the legal right to use that payment method.
4. Delivery Policy
Delivery times may vary based on location and availability. We strive to fulfill orders promptly but are not responsible for delays caused by shipping carriers or unforeseen circumstances.
5. No Refunds
Once products or services have been delivered successfully and are confirmed to be in good condition, no refunds will be accepted. This includes all healing sessions, workshops, and courses. It is the customer’s responsibility to ensure that the correct items and services are ordered and to review their order before confirmation.
6. Order Confirmation
You will receive an order confirmation via email after your purchase is completed. Please ensure that the email address provided is accurate.
7. Customer Support
For any inquiries or issues regarding your order or services, please contact our customer support team at support@vananaturalhealers.com. We aim to respond to all queries within 48 hours on working days (Monday to Friday).
8. Product and Service Condition
Upon receiving your order, please inspect the products for any damage or defects. If there are any concerns, please notify us within 24 hours of receipt. We will address issues related to damaged goods on a case-by-case basis, at our discretion. For services, feedback and concerns should be communicated promptly to ensure satisfaction.
9. Privacy Policy
Your privacy is important to us. Any personal information collected during the purchase process will be used solely for processing your order and delivering our services. Additionally, your information may also be used to communicate new products, services, and promotions. We will not share your information with third parties without your consent.
10. Changes to Terms
Vana Natural Healers reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any revised terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Mauritius. Any disputes arising from these terms or your use of the website will be resolved in accordance with local laws and regulations.
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Vana Natural Healers!